Privacy Policy

Information We Collect

When you use our website or place an order, we may collect certain information, including:

• Your first and last name;
• Your email address and telephone number;
• Your billing and shipping addresses;
• Information relating to your orders and purchases;
• Information necessary to process payment;
• Certain technical and browsing data, such as your IP address, browser, device, and cookies.

We collect only the information necessary for our activities and the provision of our services.

Use of Your Information

Your information may be used to:

• Process, prepare, and ship your orders;
• Process payments and refunds;
• Communicate with you about your purchases;
• Respond to your questions and requests;
• Improve our website, products, and customer experience;
• Prevent fraud and ensure the security of our store;
• Send you, with your consent when required, offers, news, or promotional communications;
• Comply with our legal and regulatory obligations.

OKEMIA does not sell your personal information.

Shopify and Our Service Providers

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services.

As part of your use of our store, certain information may be processed by Shopify and by service providers necessary for the operation of our services, including payment, shipping, hosting, analytics, or communications providers.

Some of these providers may process or store information outside Quebec or Canada, in accordance with applicable laws.

Payments

Payments made through our store are processed by secure payment service providers.

OKEMIA does not necessarily retain all payment card information when it is processed directly by the payment provider.

Cookies

Our website may use cookies and similar technologies to ensure proper operation, remember your preferences, analyze website usage, and, where permitted, personalize certain communications or advertisements.

Where your consent is required, you can accept, refuse, or manage certain cookies through the privacy settings offered on our store.

Protection and Retention of Your Information

We take reasonable measures to protect your personal information against loss, theft, unauthorized access, use, or disclosure.

We retain your information only for the period necessary for the purposes for which it was collected and to comply with our legal, tax, and accounting obligations. When it is no longer necessary, it is securely destroyed or anonymized where permitted by law.

Your Rights

In accordance with applicable laws, you may request, among other things:

• Access to the personal information we hold about you;
• Correction of inaccurate or incomplete information;
• Withdrawal of your consent where applicable;
• Deletion or cessation of certain uses where permitted by law;
• Communication of certain computerized information in a structured and commonly used technological format where the right to portability applies.

You may also unsubscribe from our promotional communications at any time.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal requirements.

The date of the latest update will be indicated at the beginning of this page.